The Merger – Frequently asked questions
About the merger
To invest £11 billion into building you our best-ever network, dramatically improving coverage, speed and reliability nationwide.
This is a joint venture - we're bringing our businesses and brands together to build a network the UK can be proud of.
No. Vodafone, Three, VOXI, SMARTY and Talkmobile will all continue to operate independently. Existing contracts, plans, pricing and customer support remain unchanged.
Your existing contract will remain unchanged and you'll still be subject to your in-contract annual price increase when applicable.
No, your current offers and deals remain unchanged.
There are no immediate changes to roaming or international services. Any future updates will be clearly communicated to customers in advance.
Our retail stores and customer experience
We remain committed to supporting the UK high street. We are always reviewing our operations to ensure we can best meet the needs of our customers.
There is currently no plan to change our existing store opening hours.
We’ll continue to offer best-in-class customer experience across our brands. We’ll continue to operate as separate brands for now, so there will be no immediate changes to how customers interact with us.
No, there is no plan to change our existing hours.
There are no changes to your contract. Any future changes will be clearly communicated through our usual channels.
If you have existing services with both Vodafone and Three, you can continue using them without any changes.
No. Please continue to use Vodafone’s customer services or stores. Customer service operations remain separate at this time.
Switching processes between brands remain the same for now.
Vodafone UK and Three UK have merged - This means that the merger between Vodafone and Three has now completed, and the newly formed joint venture, VodafoneThree is the holding company of both organisations. Find out more about VodafoneThree