Return an item

You can return most items, as long as you bought them directly from us.  

If you bought the item from a company like Carphone Warehouse, please return it to them. 

What you can’t return

Unfortunately, you can’t return: 

• Digital items and software such as music and games that have been used or downloaded 

• Anything you use Charge to Bill to pay for – talk to the supplier to cancel these 

When you send a device to us, you might need to cover the postage – we’ll let you know when you contact us. 

We can’t refund any charges for use outside of your plan allowance, such as for international calls. See your latest bill in My Vodafone online or My Vodafone app 

When you send your phone back to us, we need to check its condition before we can refund or exchange it.

We check if:

• The device is in ‘Like New’ condition – no visible marks, dents or scratches. You may be charged if your device is found to be damaged.

• Accessories and user guides are included.

• The device switches on.

• The screen works.

• The device meets cosmetic condition requirements.

• Security or protective features have been disabled (such as ‘Find my iPhone’).

• The device isn’t reported as lost or stolen.